terms and conditions

GENERAL TERMS AND CONDITIONS – Studiobloomly

Article 1 – Definitions

  1. Entrepreneur: Studiobloomly, located in Stadskanaal, registered with the Chamber of Commerce under number 42017441.

  2. Customer: the natural person who makes a purchase from the entrepreneur.

  3. Agreement: the purchase agreement between the entrepreneur and the customer.

Article 2 – Applicability

  1. These general terms and conditions apply to all offers, orders, and agreements.

  2. By placing an order, the customer agrees to these terms and conditions.

Article 3 – Offer and Products

  1. The entrepreneur sells silk flowers, bouquets, and home accessories.

  2. All products are displayed as accurately as possible.

  3. Deviations in color, size, or finish are possible due to:

    • screen settings

    • handicraft

    • material usage

  4. Handmade products are unique and may differ slightly from photos.

Article 4 – Prices and Payment

  1. All prices include VAT, excluding shipping costs (unless otherwise stated).

  2. Payment must be made in advance via the offered payment methods.

  3. The order will only be processed after receipt of payment.

Article 5 – Delivery

  1. Delivery takes place at the address provided by the customer.

  2. The entrepreneur aims to ship orders within 2 business days.

  3. The maximum statutory delivery period is 30 days.

  4. The entrepreneur is not liable for delays by the delivery service.

  5. Incorrectly provided address details are at the risk of the customer.

Article 6 – Right of Withdrawal (Returns)

  1. The customer has the right to cancel the order up to 14 days after receipt without giving any reason.

  2. After cancellation, the customer has another 14 days to return the product.

Conditions for return:

  • Product is unused

  • In original packaging

  • Not damaged

  1. The costs for return shipment are for the customer's account.

Article 7 – Exceptions to the Right of Return

Returns are not possible for:

  1. Custom-made or personalized products

  2. Bouquets specially composed at the customer's request

Article 8 – Damage and Complaints

  1. Damages must be reported within 48 hours of receipt via studiobloomly@hotmail.com

  2. Include clear photos of the product and the packaging.

  3. The entrepreneur will offer an appropriate solution (replacement or refund).

Article 9 – Liability

  1. The entrepreneur is not liable for damage caused by:

    • incorrect use

    • normal wear and tear

    • falling or breaking of products

  2. Home accessories (such as vases) are fragile and should be used carefully.

Article 10 – Force Majeure

  1. In case of force majeure (such as delays by suppliers or delivery services), the entrepreneur may postpone delivery.

  2. The customer will be informed of this in a timely manner.

Article 11 – Privacy

  1. Personal data will only be used for processing orders.

  2. Data will not be shared with third parties without consent, unless necessary for the execution of the agreement.

Article 12 – Applicable Law

  1. All agreements are governed by Dutch law.

  2. Disputes will be submitted to the competent court in the Netherlands.

Contact details:
Studiobloomly

studiobloomly@hotmail.com

9502PS Stadskanaal

De dreef 2